FAQ

    What happens if I cancel a reservation I made?

    Cancellation of a bike reservation:
    Cancellation up to 30 days before the 1st rental day, you do not pay anything.
    Cancellation between 29 days and 14 days before the 1st rental day, you pay 50%.
    Cancellation between 13 days and 7 days before the 1st rental day, you pay 80%.
    Cancellation 6 days or less before the 1st rental day, you pay 100%. 
    Cancellations must be in writing via e-mail or fax.

    Do I have to bring anything with me?

    Yes. Important things you should bring:

    • pedals, if you didn’t order them as accessories
    • 1-2 inner tubes- you can buy for € 3 from us
    • A set of Allen keys/multi-tool
    • A bike lock

    Recommended:

    • 1 bottle of chain oil
    • 2-3 pieces of cloth/rag to clean the bike
    • your own saddle if you are delicate in this part of your body
    • 1 spoke key, if you know how to tighten a spoke
       

    Are the bikes insured?

    Yes. The bikes are insured for damage, however you are responsible if the bike or bike parts get lost or stolen. For more information have a look at the Rental Conditions.

    Does the delivery charge include both delivery and pick up of the bike at the end of the rental period?

    Yes!

    Do I have to pay the delivery charge for every bike (if ordering more than one)

    No! The delivery charge you only pay once, no matter whether we deliver 1 or say 5 bikes. If you rent more than 10 bikes, the delivery service is free of charge.

    Can I pick up / bring back the bike to your Felanitx Base at any time of the day?

    No! The Felanitx Bike Shop is open:

    Monday – Friday:  09.30 – 13.00 h und 16.30 – 20.00 h

    Saturday: 10.00 – 13.00 h

    Sunday and public holidays: closed.