What happens if I cancel a reservation I made?
Cancellation of a bike reservation:
Cancellation up to 30 days before the 1st rental day, you do not pay anything.
Cancellation between 29 days and 14 days before the 1st rental day, you pay 50%.
Cancellation between 13 days and 7 days before the 1st rental day, you pay 80%.
Cancellation 6 days or less before the 1st rental day, you pay 100%.
Cancellations must be in writing via e-mail or fax.
Handing over the bike
The hirer receives the bike in a perfect technical, safe and clean condition.
The hirer checks this condition immediately and confirms the perfect condition with his signature on the rental contract.
The renter of the bicycle is 100% liable for any damage to the bike during the rental period, as well as for lost parts and theft. The retrieval of bikes that have been in an accident from police stations or other locations will be charged to the renter at a cost of € 50. The call out charge for a mechanic to carry out a repair is charged to the renter if the damage or fault was caused by the renter and was not due to a material defect.
If you have taken out one of the two insurance packages. BASIC or EXTENDED, the following details a insurf:
BASIC: Cover includes: Damage of the rental bike up to a value of € 450. Where the damage is greater than this amount the difference is charged to the renter of the bicycle. The difference must be made up at the bike collection on the last rental day. Theft or missing bicycle components (computer, pump, etc.) Is not covered.
EXTENDED Cover includes: The same cover as the BASIC package detailed above plus an additional repair service "ON THE ROAD" between 10am and 6pm. We guarantee a maximum waiting time of 1 ½ hours until help arrives after contacting us on the SOS number. Bike collection from the scene of an accident or a police station is also included as is free cancellation of a bike reservation up to 1 day before arrival.pplies:
Liability in case of accident:
The hirer should have coverage through his own accident and liability insurance. Velosport Mallorca is not responsible under any circumstances for accidents or damage caused to the hirer or for accidents or damage which the hirer causes to any third party or for cases of liability.
Liability in case of theft:
If your rental bike gets stolen or you lose bike parts, such as the computer or the mini pump on the frame, you are responsible and liable for the loss. If a bike gets stolen you have to inform us immediately and if you have insurance at home which may pay for the stolen bike you will have to ask for a police report at the local police station. Velo Sport will charge for a stolen bike as follows:
Bike type A € 350 – E € 650 – F € 750 – C € 850 – D & B € 2000.
For missing bike parts we charge the value of the part, for example; Computer € 15,-, mini pump € 10, saddle bag € 5.
A simple cable lock is not real security against theft, only a heavy iron lock/ D-lock offers good protection. We do not supply such locks so we recommend that you bring one with you. We suggest: On the road keep 2 eyes on the bike at all times - this is the best protection and at your hotel or rental house take the bike inside to your room. We only recommend bike storage rooms at hotels if they offer individual locker systems, video cameras or similar security systems. Ask at the hotel who is responsible if a bike gets stolen from a storage room - the hotel or you?!